The E Girl

Qualifications Summary:

Service industry professional experienced working in administrative, cosmetology, and retail environments. Dependable, detail oriented, and committed to quality customer service.

● General Accounting     ● Skin Therapy/Makeup Artistry     ● Filing

● Word Processing     ● Customer Service/Relations     ● Reception

● Web Design/Social Media     ● Computer Operations     ● Sales


Work Experience:

Whole Foods 365, Cedar Park, TX        October 2020-Present        Part Time In-Store Shopper

● Provide superior customer service and attention to customers face to face or via app interface
● Listen to and identify customer needs to recommend optimal product selections working quickly to pick and stage orders while communicating and replacing out of stock products
● Follow Covid safety procedures keeping work stations clean and sanitized
● Restock supplies, process daily inventory walks, and perform equipment temperature checks
● Assist Team Members and Team Leads by stocking product from truck to shelves in Produce, Grocery, Dairy, and Frozen departments while helping with department recovery
● Date rotation with products donated to food bank and package orders at cash wrap

HEB, Westlake Hills, TX        April 2019 - October 2020        Part Time Curbside Personal Shopper/Order Retriever

● Politely and promptly verify special order instructions, add ons, and shopping exceptions
● Recommend, select, and assist customers with out of stock product by offering substitution or refund
● Process orders through HEB iPhone FAST and FAST Track app, stage orders for Curbside pickup or home delivery, and notify customers/drivers via SMS text or email message of order completion status
● Order retrieval from staging with delivery to customer's/driver's car for pickup and checkout
● Assist Department Lead with delegation of order execution for shop and/or retrieval tasks to improve productivity
● Perform 6-12 total shops per hour and half via store section (frozen, bulk, grocery/drugstore, etc.) with emphasis on various metrics for speed and efficiency

Instacart (Whole Foods Domain/HEB Far West)        September 2018 - April 2019        Part Time In-store Shopper

● Politely and promptly respond to customers with food selection, inquiries, and order customization
requests via app interface in high/low volume
● Verify items on order are accounted for and accurate
● Recommend, select, and assist customers with out of stock product by offering substitution or refund
● Process orders through cashier/checkstand via supplied Instacart debit card, stage orders for
delivery pickup, and trouble shoot with assistance of Shopper Happiness
● Receive feedback on speed and efficiency of completed orders
● Utilize Slack app for Instacart team communication

Sabbatical/Career Break        September 2017 - September 2018        Caregiver/Gardener

● Extensive DIY home improvements for 30 year old house
● Care for step father due to retina and cataract surgeries
● Xeriscape of property and organic gardening with a focus on entomology, ecology, and pollinators
(bees, Lepidoptera, etc.)
● Raising Eastern Black Swallowtail from caterpillar through chrysalis to butterfly release
● Build screech owl nest boxes; we house up to six in our trees on our property
● Photography/videography via iPhone, iMac, iMovie, and Canon Eos Rebel T6
(Gardening journal archived via login/password encrypted website for immediate family and friends only)

HEB, Lakeway, TX        September 2016 - September 2017        Healthy Living/Beauty Advisor

● Stock product from truck to shelves, maintain inventory via invoices and MIS/SRS, and sanitation
● Create merchandising displays for weekly/monthly advertisements
● Audit department in preparation of storewide inventory
● Perform 'Glam Time Demonstration' of featured product to increase sales with a focus on hospitality
● Aid with department price changes and promote shrink control through established SOP
● Operate departments via 5S philosophy

Randalls, Austin, TX        January 2013 - September 2016        Part Time Cashier/General Merchandise Stocker

● Process sales and service transactions at cash wrap
● Resolve and assist with customer inquiries and complaints
● Restock returned items, develop customer rapport, and maintain clean work area
● Stock product from truck to shelves, maintain inventory, and help with department recovery

The 'E' Girl LLC, Cedar Park, TX        June 2010 - June 2017        Manager/Cosmetician

● Perform makeup artistry for makeover, wedding, music video, fashion show, and special events
● Administer various spa services at our suite within Jamila Salon and Spa
● Establish clientele and build networks via trade shows, Cedar Park Chamber of Commerce, and local advertising
● Construct online presence through Facebook and website
● Complete office paperwork, book keeping, and state/federal tax returns


Previous Experience:

Prior employment involves reception, notary, and administrative support in insurance and legal fields (medical malpractice, personal injury, and employment) via State Farm Insurance, Bemis, Roach, and Reed, and Law Offices of Ryan Krebs. I have also previously been a blogger and published online articles as a side job for extra income including partnering with cosmetic company PR within and outside of the USA (England, Germany, Ireland, Korea, etc.).



The Academy at Austin (Paul Mitchell Partner School), Pflugerville, TX        May 2009
Aesthetics Licensure (#1446048 Expires Oct. 2021), Valedictorian

Austin Business College, Austin, TX        July 2001
Associate's Degree in Office Technology/Legal Admin. Specialist and Gamma Beta Phi Membership

Leander High School, Leander, TX        June 1997
High School Diploma with Career Passport in
Word Processing, Languages/Communication, Computer Science/Microcomputers, and Information Processing
as well as Leander Color Guard (Rose Bowl Parade Participants)



Cedar Park Chamber of Commerce, Cedar Park, TX
January 2011-January 2012 Member

MAC Pro Cosmetics
January 2012-January 2013 Member

Gamma Beta Phi Honor Society
August 2000-July 2001 Member



Dallas/Arlington Trade Show Participation        May 2010 & 2012
Les Nouvelles Esthetiques & Spa with Dermascope

Skin Peeling Treatments Certification        April 2012
Glymed Plus

Skin Care Product Excellence Certification        March 2009-2011

The E Girl